FLAE product guide

How FLAE works, page by page. Each entry says what the page answers.

Start here

• Overview — What FLAE is, how Organization, Workspaces and members fit together, and a glossary of every concept (Agent, Tool, Skill, Knowledge Base, Workforce, Automation, Run, App, Action, Event, Contact, Approval, Credits …) with links to its page.
• Getting started — From sign-up to a first Agent at work: create the Workspace, connect an App, build and test an Agent, publish it and put it on Messenger with an Automation.
• Chat with the Assistant — What the FLAE Assistant in Chat can answer, build and run: plans, approval cards for App changes, the Changed summary, what it publishes and what stays for you.

Build

• Agents — How to build an Agent: instructions, models, Tools, Skills, Knowledge Bases, variables and approval. Covers draft and publish, versions and rollback, the Test tab, statuses (Draft, Published, Paused, Archived) and who may change Agents.
• Tools — How a Tool is built from App actions, LLM steps, HTTP requests, Branch, Loop and Sub-tool steps, then tested and published. Covers read and write steps, where approval is set, deleting, and which Tools AI clients may run.
• Skills — What a Skill is, how to write its description and body, publish it and give it to Agents. Covers the draft and published copies, archiving, and the tool limit.
• Knowledge — How to create a Knowledge Base, add files or text, and test search. Covers Public vs Internal audience, document statuses and labels, and how Agents search it.
• Workforce — How to build a Workforce on the canvas: Start inputs, Agent and Tool nodes, Condition and Join, Next step, Delegate and Handoff connections, approval and parameter mapping. Covers test runs, publishing and how production runs start.

Run and operate

• Automations — How to put Agents and Workforces to work on their own: Message Automations that answer Messenger, and App event Automations that run a Workforce with conditions, {{trigger.*}} input mapping and Contact matching. Covers statuses (On, Draft, Paused, Error), run statuses, the per-minute limit and who may manage them.
• Runs — Where to see what Agents did: the run list, its filters and sources, statuses (Running, Waiting on people, Error, Done), and a run's turns and steps with tokens and cost. Runs are kept for 30 days.
• Agent Inbox — How to answer what Agents need from people: approvals, questions, escalations and reports. Covers assignees, what each answer does, conversations handed to a person, and who may open and answer items.
• Contact Center — How customer conversations and Contacts work: the Messenger queue, taking over and handing back, the reply window, contact details, facts, brief, open work, {{contact.*}} variables, and deleting, restoring and exporting contacts.

Workspace and account

• Workspace settings — How to change a Workspace's name, purpose, default recipient and status (Active, Paused, Archived), and connect Apps. Covers Workspace roles (Admin, Builder, Operator, Viewer) and what is not in the app yet.
• Organization — What the Organization is, its roles (Owner, Admin, Member), and how to rename it, list its Workspaces and create new ones.
• Account and billing — Signing in, your profile and language, and what Credits mean today: model prices are real, while plans, balances and the Credits meter are not live yet.

Apps

• Gmail — Connect a Google account to read mail, manage drafts and labels, send or reply, and trash messages via Gmail.
  • Email — Get profile, List labels, Fetch emails, Get message, Get thread, List threads, Get attachment, List drafts, Get draft, Create draft, Update draft, Send draft, Send email, Reply to thread, Forward message, Modify message labels, Modify thread labels, Create label, Trash message, Trash thread, Untrash message, Untrash thread, Delete draft
• Facebook — Connect a Facebook account to manage Pages: posts, comments, messages, insights, and ads.
  • Pages — Get Page details, Get Page insights, Get Page photos, Get Page posts, Get Page videos, Get Page roles, Get tagged posts, List Page stories, Search Pages, List video thumbnails, Update Page settings, Assign Page tasks, Remove Page tasks, List managed Pages
  • Posts — Get post, Get post insights, Get post reactions, Get scheduled posts, Create post, Create photo post, Update post, Delete post, Publish scheduled post now, Reschedule post, Refresh URL preview, Create multi-photo post, Create video post, Upload photos in batch
  • Comments — Get comment, Get comments, Create comment, Update comment, Delete comment, Like post or comment, Unlike post or comment
  • Messenger — Get Page conversations, Get conversation messages, Get message details, Send Messenger text message, Send Messenger media message, Mark message seen, Toggle typing indicator
  • Business and ads — List granted permissions, List businesses, List business-owned Pages, List business client Pages, List ad accounts, List business-owned ad accounts, List ads, Get ad insights, Search targeting locations, Get current user, Get Graph object, Get Graph objects
• Haravan — Connect a Haravan shop to look up and manage orders, products, customers and inventory.
  • Orders — List orders, Count orders, Get order, Create order, Update order, Confirm order, Close order, Reopen order, Cancel order, Add order tags, Remove order tags, Assign order, List order events, List order payments, Record order payment, List order refunds, Refund order, Get shipping rates
  • Products — List products, Get product, Create product, Update product, Delete product, Add product tags, Remove product tags, List variants, Get variant, Create variant, Update variant, Delete variant, List product images, Add product image, Delete product image, List collections, Create collection, Update collection, Delete collection, List smart collections, Add product to collection, Remove product from collection
  • Customers — List customers, Search customers, Get customer, Create customer, Update customer, Delete customer, Add customer tags, Remove customer tags, List customer addresses, Add customer address, Update customer address, Delete customer address, Set default customer address
  • Inventory — Get stock levels, Adjust stock, List stock adjustments, List stock transfers, Create stock transfer, Receive stock transfer
  • Shop — Get shop, List locations, List staff, List shop activity, List Vietnam provinces, List wards of a province
• Zalo — Connect a Zalo Official Account to message followers, manage users and tags, and send ZBS template messages.
  • Official Account — Get OA info, Check message quota, Check group quota, Check message window
  • Messages — Send text message, Send image message, Send sticker, Send file, Send message with buttons, Request user info, Send template message by user ID
  • Followers — List users, Get user, Update user, Get user custom info, Update user custom info, Delete user info
  • Follower fields — List user fields, Create user field, Update user field, Delete user field
  • Tags — List tags, Tag user, Untag user, Delete tag
  • Conversations — List recent chats, Get conversation
  • Uploads — Upload image, Upload GIF, Upload file
  • Articles — Create article, Verify article, Update article, List articles, Get article, Remove article
  • ZBS templates — Send ZBS template message, Send ZBS template message by hashed phone, Send ZBS template message (development mode), Get ZBS message status, Get ZBS quota, Get ZBS quality, List ZBS templates, Get ZBS template, Get ZBS template sample data, Create ZBS template, Edit ZBS template, Upload ZBS template image, List ZBS ratings, List ZBS quick responses
  • Group chats — Create group, Get group, List groups, Update group, Update group asset, Invite group members, List group members, List pending group invites, Accept pending members, Reject pending members, Remove group members, Add group admins, Remove group admins, Delete group, Get group conversation, List recent group chats, Send group message
  • Calls — Request call consent, Check call consent, Get call center info, Create inbound call link, Create outbound call link
  • Shop — List shop categories, Create shop category, Update shop category, Delete shop category, List products, Get product, Search products, Create product, Update product, Delete product, List product types, Upload product photo, List orders, Get order, Update order status
  • Ads — Get ads form responses